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NO RESPONSE

I ordered from leapfrog on august/23/17, my order was supposed to arrive by mid september... as of now I have not yet received a tracking number and the support team is not answering my tickets anymore. Its been 3 weeks without an answer... I want to know what is going on NOW

This is a screenshot from a week ago when i created another ticket because i wasnt gettig any answer....
I have created a ticket 11 days ago , new printer bought. I miss the Simplify3d license . No reaction at this time. I hope you have not payed before delivery.
I made a payment of 443 euro...
When i look in the other leapfrog forums it seems leapfrog is dead. I have bought a brandnew Creatr HS Edu Pack in germay for 670 Euro , i have had a bad smell because it was so cheap. Its everything ok , but i dont get the license email from Simplify3d with the license key.. So i created a ticket. And look now further in the forum ... LF seems to have a problem. The Creatr HS is/was offered for less than 500 Euro in Shops. Brandnew. At the moment it seems sold out everywhere. For this price a good printer , but i no printing noob , this machines needs attention. Hope you get your money back. Good luck
As i see in the Blog-Area , there seems to be activity in the last 2 weeks. Perhaps the whole company is in holidays or they have problems with their infrastructure. I hope for you. And i hope for me that i will not have a defect on my machine so soon. But its a shame for this company. See the posts about the old removed forum 3 years ago, what a silly behaviour.
Hi, I have purchased the Bolt pro 3 months ago. I got machine serial number 27. I spend over $10K for the printer and countless hours on the calibration of it. There are many many problems with the machine, and I did not manage to print a single decent part by now. Each firmware has bugs. Nothing works properly. I think you are actually lucky.
Fairly i must say that my ticket was resolved after 3 weeks. But , I only need a serial number which was not included. After 4 weeks using the machine i must say that my 300 Euro DIY printer is more reliable and faster than Creatr HS, Creat HS makes problems i never had before with other 3D printers. And sometimes it works well, sometimes. I use it direct connected to PC and/or with Octoprint , behaviour/failures are the same.
Hi, Leapfrog has released new firmware and software. Now it works better, but I still have some unsolved issues. Bests, Roni
Hi , i found no new firmware for my Creatr HS. And i dont believe that there will ever be a new one for this printer. But it can be that i dont find it on this terrible website. This pages gives me "eye cancer", unbelivable that this is a company site. 5 minutes/month is the maximum my eyes can resists. Greetings and wish you succesful printing Achim
Hi, we had similar issues. We bought our Bolt in December 2016 an ordered it with additional high-temp hotends. The printer was delivered in January but the hot-ends arrived 11 months later in November. If I had known this in January I would have returned the printer right away. Nils

1 person likes this
Hi Nils, At least you received the high-temp hot ends. We are in the exactly same situation as you and in our case there is nothing about the high temperature hot ends... Hopefully we will receive it one day...
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User Manual

Quick Start Guide

Installation clips
The following 3 clips will guide you through the installation process of your CreatrXL. By following these, you will be printing within 30 minutes. First start with unpacking the printer. Clickhere to see how you correctly pick up the printer

Part 1 of 3: Unpacking your CreatrXL

In this clip, you will be guided through the unpacking of a brand new CreatrXL. The unboxing along with the location of tie wraps which need to be removed are shown, as well as the process of a connecting the cables to the printer and computer.

Part 2 of 3: Software and configuration

In this clip, we will show you how to install the required software. The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the Repetier Host Leapfrog software or that controlls your 3D printer. We have tried to make this as simple as possible and also provided direct downloading links per operating system.

SIMPLIFY 3D SOFTWARE
If you are using the new Simplify 3D software you can follow all the steps except for the Repetier-Host Leapfrog installation and using explanation. Simply download the software via the purchase link and before first use a pop-up will appear showing you the Simplify 3D Quick start guide. You can also download the Quick start guide or access it from the software via help –> Quick start guide. The quick start guide will briefly explain the functions of the software so that you can start your first print.

Please select you operating system and follow the descriptions in the movie.

Operating systemWindows

The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the newest version of the Repetier Host Leapfrog software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. The Repetier Host Leapfrog software contains standard CreatrXL Print Profiles. Just select the extruder, the filament material as well as the color and Repetier will automatically select the ideal print temperature providing you the best print quality possible. There is also a Leapfrog support button implemented in the software. A Mac version will be available soon.

If you have followed the installation procedure, but you can’t control your Leapfrog CreatrXL and the “6 commands waiting” message in Repetier-Host Leapfrog won’t disappear, you have to install the 2.8.28 drivers. Please see Solution can’t connect 6 commands waiting in Repetier-Host Leapfrog how to do so.

For a more thorough description of Slic3s settings please check this guide!

Windows 8
To install the Arduino drivers on a computer with Windows 8 follow these steps after downloading the Arduino software.

- Save unsaved work and write the instructions down
[your computer will reboot into startup options screen]
- Press the Windows Key and the ‘R’ key simultaneously
- Copy the command inside the brackets
–>[ shutdown.exe /r /o /f /t 00 ] – Select ‘Troubleshoot’
- Select ‘Advanced options’
- Select ‘Startup Settings’
- Select ‘Disable Driver Signature Enforcement’
- Install driver as usual via device manager


Mac

In this clip, we will explain you how you can generate a STL file using Sketchup. We show you what to download and how to export your design in STL.

Part 3 of 3: Making your first print!

In this final clip, the process of creating your first print will be explained. This starts with removing the callibration print that is already on the print bed. How to insert the filament and operate the Repetier Host Leapfrog software is also shown, which should culminate in your first 3D Print on the CreatrXL!

Google sketchupHow to export STL files from Sketchup

The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. You will then need to in stall this driver for OSX to recognize the hardware.

The next step is to download the Repetier software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. We have developed standard print profiles for the CreatrXL. Please follow the instructions below to install the print profiles for Mac [not yet included in the video]:

- Download This file
- Go to your Home Folder on Mac and select “Go to Folder” from the Go Menu en type “Library/Application Support/Slic3r/” - Unzip the file you just downloaded and dump the contents in the Slic3r folder, it will replace your existing settings. If you want to keep your current settings as well, take the contents from each folder and put this in the same folder in the Home/Libaray/App../Slic3r folder.

Download instructions by Deepak Dinesh Mehta For a more thorough description of Slic3s settings please check this guide!

Troubleshooting Trees

Filament Guide

ABS
  • Extrude at ~ 225o C.
  • Requires heated bed.
  • Works reasonably well without cooling.
  • Adheres best to polyimide tape.
  • Filament tolerances are usually tighter.
  • Prone to cracking, delamination, and wraping.
  • More flexible.
  • Can be bonded using adhesives or solvents(Acetone or MEK).
  • Fumes are unpleasent in enclosed areas.
  • Oil Based.
PLA
  • Extrude at ~ 180-225o C.
  • Benefits from heated bed.
  • Benefits greatly from cooling while printing.
  • Adheres well to a variety of surfaces.
  • Finer feature detail possible on a well calibrated machine.
  • Prone to curling of corners and overhangs.
  • More brittle.
  • Can be bonded using adhesives.
  • More pleasant smell when extruded.
  • Plant Based.

Demo Print Downloads

Drivers Downloads

Software Downloads

Firmware Downloads

Please request a firmware download via the Ticket System

Creatr XL Video Library