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Bed leveling

Hello people, Has anybody had problems leveling the bed properly? It just seems like my bed is curved. The far ends of the bed are always further away from the nozzle than the middle, no matter what I try. It severely limits me in printing larger objects with different plastics than PLA. Regards, Marcel

Same problem here with a Xeed. Mircea, we already were in contact via a support ticket. I already tried the following steps: 1) unscrew the 6 screws with the bearings and let the platform rest for two days 2) Reassembled everything, set a new z-offset and leveled the bed 3) downloaded the bed level test (spiral) and printed it I have no good pictures from the test print, but it clearly shows that the bed is somewhat domed, because the inner part of the spiral shows almost no layer height, which comes from squeezing the warm material between nozzle and bed. The Rectangle and outer parts of the spiral look fine. Is there anything that can be done to get rid of this problem? Greetings, Tobias
Same problem here with a new Bolt. I used a set of digital callipers to measure 9 points across the print bed (which is huge - 37cm x 47cm). All four corners I got within 0.02mm, but the centre of the bed was higher by 0.5mm. This resulted in the outside of the bed not being printed on at all if levelled to the centre, or the nozzle hitting the print bed if levelled for the outside edges. LeapFrog support was excellent as always. They sent me a test print (the spiral) and asked to see some photos of the results which I did. They agreed that the bed was warped and are sending me a replacement print bed. Fingers crossed. On a slight side-point I don't know why everyone still uses 4 point bed levelling. It takes 3 points to define a plane, and anything more than this is likely to be causing distortion and possible warping over time. The Bolt seems to have a hole in the correct place to make it three point levelling, so I've actually converted mine from 4 point to 3 point. 2 points at the front and 1 centre at the back. To be fair 3 point levelling is a little more tricky to get right, but once you've got your head around it, it's definitely better. The first thing I printed was a bracket to fit to the X-axis rods which holds a digital pressure gauge which I can easily slide to any point on the bed and get accurate readings. I'm sure the 'paper' trick is perfectly adequate for 3D printing given the tolerances, but being slightly OCD at the best of times I can't help put prefer to see an actual read-out. If anybody's interested in this bracket for the bolt I'd be happy to share. :-)
PS. Any chance the forum could be updated to allow carriage returns. ;-)
Hi Sean, I'm having similar issues with a Bolt. Any chance you could post a link to the bracket you designed for the X-axis rod? Leapfrog assure me that the bed is within tolerance - in fact its impossible for one to get through quality control out of tolerance - but I'm really not so sure. Have they replaced your bed yet? Cheers Ben
Hi Ben, I was told the same about QC, and not being able to get bad beds through, but I've just been sent out my 2nd replacement bed (should arrive tomorrow). Will post whether this one is any better. Can't fault support though from my side, they've been very quick to reply and thorough. I'll send you the STL tomorrow or over the weekend as I'm on a course at present. The bracket with the calliper makes measuring points around the bed accurate to 0.01mm, so hard to argue with. I did try rotating the Y rails by 90 and then 180 degrees, just in case they sagged in the middle but it made no difference, so can only be the bed. Cheers, Sean.
Thanks for the reply Sean. Really appreciate it. Will look out for the STL, and will be interested to know if your new bed improves things. Thanks Ben
Hi Sean, Just wondering if you had any joy with the new bed?
Not yet. Been a busy week so probably won't have time to have a proper play until Monday. I'm waiting to get something printed, so I need to get on with it!! Back to you once it's been levelled and measured. Did you get the STL? I tried to post it on here, but looks like they might have blocked it.
Hi Sean, No I didn't get the STL. Doesn't look like it made it on to here.
Sean, do you think you could put the file on dropbox or something so I could have a look? Thanks in advance. Ben
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User Manual

Quick Start Guide

Installation clips
The following 3 clips will guide you through the installation process of your CreatrXL. By following these, you will be printing within 30 minutes. First start with unpacking the printer. Clickhere to see how you correctly pick up the printer

Part 1 of 3: Unpacking your CreatrXL

In this clip, you will be guided through the unpacking of a brand new CreatrXL. The unboxing along with the location of tie wraps which need to be removed are shown, as well as the process of a connecting the cables to the printer and computer.

Part 2 of 3: Software and configuration

In this clip, we will show you how to install the required software. The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the Repetier Host Leapfrog software or that controlls your 3D printer. We have tried to make this as simple as possible and also provided direct downloading links per operating system.

If you are using the new Simplify 3D software you can follow all the steps except for the Repetier-Host Leapfrog installation and using explanation. Simply download the software via the purchase link and before first use a pop-up will appear showing you the Simplify 3D Quick start guide. You can also download the Quick start guide or access it from the software via help –> Quick start guide. The quick start guide will briefly explain the functions of the software so that you can start your first print.

Please select you operating system and follow the descriptions in the movie.

Operating systemWindows

The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the newest version of the Repetier Host Leapfrog software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. The Repetier Host Leapfrog software contains standard CreatrXL Print Profiles. Just select the extruder, the filament material as well as the color and Repetier will automatically select the ideal print temperature providing you the best print quality possible. There is also a Leapfrog support button implemented in the software. A Mac version will be available soon.

If you have followed the installation procedure, but you can’t control your Leapfrog CreatrXL and the “6 commands waiting” message in Repetier-Host Leapfrog won’t disappear, you have to install the 2.8.28 drivers. Please see Solution can’t connect 6 commands waiting in Repetier-Host Leapfrog how to do so.

For a more thorough description of Slic3s settings please check this guide!

Windows 8
To install the Arduino drivers on a computer with Windows 8 follow these steps after downloading the Arduino software.

- Save unsaved work and write the instructions down
[your computer will reboot into startup options screen]
- Press the Windows Key and the ‘R’ key simultaneously
- Copy the command inside the brackets
–>[ shutdown.exe /r /o /f /t 00 ] – Select ‘Troubleshoot’
- Select ‘Advanced options’
- Select ‘Startup Settings’
- Select ‘Disable Driver Signature Enforcement’
- Install driver as usual via device manager


In this clip, we will explain you how you can generate a STL file using Sketchup. We show you what to download and how to export your design in STL.

Part 3 of 3: Making your first print!

In this final clip, the process of creating your first print will be explained. This starts with removing the callibration print that is already on the print bed. How to insert the filament and operate the Repetier Host Leapfrog software is also shown, which should culminate in your first 3D Print on the CreatrXL!

Google sketchupHow to export STL files from Sketchup

The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. You will then need to in stall this driver for OSX to recognize the hardware.

The next step is to download the Repetier software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. We have developed standard print profiles for the CreatrXL. Please follow the instructions below to install the print profiles for Mac [not yet included in the video]:

- Download This file
- Go to your Home Folder on Mac and select “Go to Folder” from the Go Menu en type “Library/Application Support/Slic3r/” - Unzip the file you just downloaded and dump the contents in the Slic3r folder, it will replace your existing settings. If you want to keep your current settings as well, take the contents from each folder and put this in the same folder in the Home/Libaray/App../Slic3r folder.

Download instructions by Deepak Dinesh Mehta For a more thorough description of Slic3s settings please check this guide!

Troubleshooting Trees

Filament Guide

  • Extrude at ~ 225o C.
  • Requires heated bed.
  • Works reasonably well without cooling.
  • Adheres best to polyimide tape.
  • Filament tolerances are usually tighter.
  • Prone to cracking, delamination, and wraping.
  • More flexible.
  • Can be bonded using adhesives or solvents(Acetone or MEK).
  • Fumes are unpleasent in enclosed areas.
  • Oil Based.
  • Extrude at ~ 180-225o C.
  • Benefits from heated bed.
  • Benefits greatly from cooling while printing.
  • Adheres well to a variety of surfaces.
  • Finer feature detail possible on a well calibrated machine.
  • Prone to curling of corners and overhangs.
  • More brittle.
  • Can be bonded using adhesives.
  • More pleasant smell when extruded.
  • Plant Based.

Demo Print Downloads

Drivers Downloads

Software Downloads

Firmware Downloads

Please request a firmware download via the Ticket System

Creatr XL Video Library