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Not very pleased at this moment

Having build 3 printers myself, for home use, the time was right to buy a printer for my professional job. I design machine parts, and 3D printing helps me a lot!!

Because of the building and tuning a self made printer cost, i decided to buy a prebuild machine. My choice was the Creator HS (dual nozzle, large build volume, and a good demo in the leapfrog headquarters!!

But after installing and using the machine for 2 weeks now, I have all sorts of problems, which i did not expect from a prebuild machine.

-I have a lot of filament jams (the pro series pla of leapfrog), usualy after several hours, where the reason of malfunction is sometimes difficult to detect. But i am 100% sure, that the filament support wheels, just sucks, being horizontaly, no "break" system, and not the correct spindle size, it is jamming like hell. A printer in this price range should have solutions for this. (and i don't accept thingiverse solutions!)

-I also bought the case, and when i use this, closed, i get filament jams in the extruder, even with the flexible adapter piece.

-The motors get hot, like almost burning fingers.

-The printer is so loud, the motors seem to be overpowered, and i can hear the bearings rattling. This printer is not usable in my working space, have to put it in another room.

-The display is so difficult to use, turning the button jumps in the menu's to fast, sometimes i make wrong selections.

And, until now, several rolls of filament used, the output is not like i want it to be, the pieces are not strong enough (compared to the output off my self build machines), but once most off the above problems are solved, i hope to get it in good working shape.

I anyone has any tips, i gladly hear them ;-)

Dear Rudy de Geus,

I would like to try and address the issues you have presented.

My first question is regarding the type of filament you are using for the prints ABS, PLA?

Next is what software are you using to slice the gcodes and what settings? Would you agree to send me a factory file of a model you wish to print so I can adjust the settings based on the model and that way you can see what changes I made?

It does not have to be something you designed as I am sure you would not like to release something like this.

The cover I would suggest using only for ABS prints as for PLA or other types of material the excessive heat will damage the quality of the part and even produce issues with extrusion. Only ABS prints can benifit from a enclosed chamber.

Regarding the noise from the bearings could you send me a recording or a video of the printer working so I can hear the noise it is making?

I look forward to hearing from you.

Hello Mircea,

First the Jams:

I print pla with closed cover, and yes, it seems to get to hot. When i remove the cover the quality is better, and the jams are less. 

Part of the jams came from 1 extruder, which will be replaced soon ;-). After that, i think this issue is solved.

Also, the new bearings are on the way, so this issue of the noise will be solved to...

So, for now, i wait for the parts, when they are on the machine, i will update this post.

Thanks for the support until now.


Thank you for the update Rudy I will make sure to watch the thread and reply to any questions.

Dear Rudy and Mircea,


We have the same issues with a 2015 Xeed extruder. Overheating motors and curling in the head. Despite 4 fans are spinning we suffer from jams after more than half hour of printing. Seems a structural problem, not to be expected using this sort of expensive machine.


We are unpleased with the progress so far also. The adjustment of the tension on the wheels of the extuder is vague and not easy to adjust.


This issue needs attention and a solution!



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I've just purchased a Xeed and now seeing all these reports fills me with dread.

Has nobody had a good experience with these machines?

So the forum is also dead?

Did I make the right choice paying €7000 for a Xeed?

I have not seen a single positive review (apart from those selling this printer).

I WILL refuse delivery tomorrow if there are no reassurances.

Hey Rudy,

I have the same issue. PLA is bending behind extruder roll but before entering hot end. I opened the ticket for this, and so far I was advised to re-align extruder (which helped a little - it doesn't jam every 20 minutes, not every 10, so 50% improvment) and to exchange fans and but new nozzles. I guess the problem lies in islotaing heating block. Heat radiating up softens filament and jams it. Heat radiating down - softens the print and makes it look bad. It is not contained in any way - if You check E3D or J-head (aka best known RepRap hotends) You can see that they both have cooling part on top. When I receive my thermocouple I will make some measurements and let You all know.

have a good printing!

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User Manual

Quick Start Guide

Installation clips
The following 3 clips will guide you through the installation process of your CreatrXL. By following these, you will be printing within 30 minutes. First start with unpacking the printer. Clickhere to see how you correctly pick up the printer

Part 1 of 3: Unpacking your CreatrXL

In this clip, you will be guided through the unpacking of a brand new CreatrXL. The unboxing along with the location of tie wraps which need to be removed are shown, as well as the process of a connecting the cables to the printer and computer.

Part 2 of 3: Software and configuration

In this clip, we will show you how to install the required software. The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the Repetier Host Leapfrog software or that controlls your 3D printer. We have tried to make this as simple as possible and also provided direct downloading links per operating system.

If you are using the new Simplify 3D software you can follow all the steps except for the Repetier-Host Leapfrog installation and using explanation. Simply download the software via the purchase link and before first use a pop-up will appear showing you the Simplify 3D Quick start guide. You can also download the Quick start guide or access it from the software via help –> Quick start guide. The quick start guide will briefly explain the functions of the software so that you can start your first print.

Please select you operating system and follow the descriptions in the movie.

Operating systemWindows

The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the newest version of the Repetier Host Leapfrog software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. The Repetier Host Leapfrog software contains standard CreatrXL Print Profiles. Just select the extruder, the filament material as well as the color and Repetier will automatically select the ideal print temperature providing you the best print quality possible. There is also a Leapfrog support button implemented in the software. A Mac version will be available soon.

If you have followed the installation procedure, but you can’t control your Leapfrog CreatrXL and the “6 commands waiting” message in Repetier-Host Leapfrog won’t disappear, you have to install the 2.8.28 drivers. Please see Solution can’t connect 6 commands waiting in Repetier-Host Leapfrog how to do so.

For a more thorough description of Slic3s settings please check this guide!

Windows 8
To install the Arduino drivers on a computer with Windows 8 follow these steps after downloading the Arduino software.

- Save unsaved work and write the instructions down
[your computer will reboot into startup options screen]
- Press the Windows Key and the ‘R’ key simultaneously
- Copy the command inside the brackets
–>[ shutdown.exe /r /o /f /t 00 ] – Select ‘Troubleshoot’
- Select ‘Advanced options’
- Select ‘Startup Settings’
- Select ‘Disable Driver Signature Enforcement’
- Install driver as usual via device manager


In this clip, we will explain you how you can generate a STL file using Sketchup. We show you what to download and how to export your design in STL.

Part 3 of 3: Making your first print!

In this final clip, the process of creating your first print will be explained. This starts with removing the callibration print that is already on the print bed. How to insert the filament and operate the Repetier Host Leapfrog software is also shown, which should culminate in your first 3D Print on the CreatrXL!

Google sketchupHow to export STL files from Sketchup

The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. You will then need to in stall this driver for OSX to recognize the hardware.

The next step is to download the Repetier software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. We have developed standard print profiles for the CreatrXL. Please follow the instructions below to install the print profiles for Mac [not yet included in the video]:

- Download This file
- Go to your Home Folder on Mac and select “Go to Folder” from the Go Menu en type “Library/Application Support/Slic3r/” - Unzip the file you just downloaded and dump the contents in the Slic3r folder, it will replace your existing settings. If you want to keep your current settings as well, take the contents from each folder and put this in the same folder in the Home/Libaray/App../Slic3r folder.

Download instructions by Deepak Dinesh Mehta For a more thorough description of Slic3s settings please check this guide!

Troubleshooting Trees

Filament Guide

  • Extrude at ~ 225o C.
  • Requires heated bed.
  • Works reasonably well without cooling.
  • Adheres best to polyimide tape.
  • Filament tolerances are usually tighter.
  • Prone to cracking, delamination, and wraping.
  • More flexible.
  • Can be bonded using adhesives or solvents(Acetone or MEK).
  • Fumes are unpleasent in enclosed areas.
  • Oil Based.
  • Extrude at ~ 180-225o C.
  • Benefits from heated bed.
  • Benefits greatly from cooling while printing.
  • Adheres well to a variety of surfaces.
  • Finer feature detail possible on a well calibrated machine.
  • Prone to curling of corners and overhangs.
  • More brittle.
  • Can be bonded using adhesives.
  • More pleasant smell when extruded.
  • Plant Based.

Demo Print Downloads

Drivers Downloads

Software Downloads

Firmware Downloads

Please request a firmware download via the Ticket System

Creatr XL Video Library