last week I received a HS creator printer and I plugged into the AC220 supply plug. Unfortunately the printer explosed and a loud plop sound and a lot of smoke come out from the printer when I switch on the printer. This also trigger my mccb in my house and all electricity cut off immediately for safety . The leapfrog technical support told me that the voltage selector may be mistakely switched to AC110v position and cause this problem. They even asked me to open the panel and repair the printer without sent back the printer. I think this is very unreasonable to repair the printer myself as I am not the qualified person to repair the printer. Anyone have the same experience before?
I'm really sorry for your problem, I don't have the same one but also big problems with technical support. Bought 2 printers 5 weeks ago, first dead after less than one week, still waiting for the exchange (and no idea when it will finally be shipped) and 2nd one also dead and as you, for them, it's my fault (the heating bed jumped while printing but for them, I did it and killed my printer just for pleasure...)
Hope you'll have a happy end with your problem.
The following 3 clips will guide you through the installation process of your CreatrXL. By following these, you will be printing within 30 minutes. First start with unpacking the printer. Clickhere to see how you correctly pick up the printer
In this clip, you will be guided through the unpacking of a brand new CreatrXL. The unboxing along with the location of tie wraps which need to be removed are shown, as well as the process of a connecting the cables to the printer and computer.
In this clip, we will show you how to install the required software. The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the Repetier Host Leapfrog software or that controlls your 3D printer. We have tried to make this as simple as possible and also provided direct downloading links per operating system.
SIMPLIFY 3D SOFTWARE
If you are using the new Simplify 3D software you can follow all the steps except for the Repetier-Host Leapfrog installation and using explanation. Simply download the software via the purchase link and before first use a pop-up will appear showing you the Simplify 3D Quick start guide. You can also download the Quick start guide or access it from the software via help –> Quick start guide. The quick start guide will briefly explain the functions of the software so that you can start your first print.
Please select you operating system and follow the descriptions in the movie.
The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. The next step is to download and install the newest version of the Repetier Host Leapfrog software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. The Repetier Host Leapfrog software contains standard CreatrXL Print Profiles. Just select the extruder, the filament material as well as the color and Repetier will automatically select the ideal print temperature providing you the best print quality possible. There is also a Leapfrog support button implemented in the software. A Mac version will be available soon.
If you have followed the installation procedure, but you can’t control your Leapfrog CreatrXL and the “6 commands waiting” message in Repetier-Host Leapfrog won’t disappear, you have to install the 2.8.28 drivers. Please see Solution can’t connect 6 commands waiting in Repetier-Host Leapfrog how to do so.
For a more thorough description of Slic3s settings please check this guide!
To install the Arduino drivers on a computer with Windows 8 follow these steps after downloading the Arduino software.
- Save unsaved work and write the instructions down
[your computer will reboot into startup options screen]
- Press the Windows Key and the ‘R’ key simultaneously
- Copy the command inside the brackets
–>[ shutdown.exe /r /o /f /t 00 ] – Select ‘Troubleshoot’
- Select ‘Advanced options’
- Select ‘Startup Settings’
- Select ‘Disable Driver Signature Enforcement’
- Install driver as usual via device manager
In this clip, we will explain you how you can generate a STL file using Sketchup. We show you what to download and how to export your design in STL.
In this final clip, the process of creating your first print will be explained. This starts with removing the callibration print that is already on the print bed. How to insert the filament and operate the Repetier Host Leapfrog software is also shown, which should culminate in your first 3D Print on the CreatrXL!
The first step is to download and install the Arduino software to make it possible for your computer to connect with the printer. You will then need to in stall this driver for OSX to recognize the hardware.
The next step is to download the Repetier software as shown in the clip. This software allows you to convert your 3D software file [STL for example] to a printable file [G-Code] and allows you to control your printer. We have developed standard print profiles for the CreatrXL. Please follow the instructions below to install the print profiles for Mac [not yet included in the video]:
- Download This file
- Go to your Home Folder on Mac and select “Go to Folder” from the Go Menu en type “Library/Application Support/Slic3r/” - Unzip the file you just downloaded and dump the contents in the Slic3r folder, it will replace your existing settings. If you want to keep your current settings as well, take the contents from each folder and put this in the same folder in the Home/Libaray/App../Slic3r folder.
Download instructions by Deepak Dinesh Mehta For a more thorough description of Slic3s settings please check this guide!
Please request a firmware download via the Ticket System